Our client is a global leader in premium natural food colorings. Their customers are the largest and most selective producers of various food products. They are currently seeking an Inside Sales Manager for their Southeast or Midwest location.
The Inside Sales Manager is an exciting sales position focused on revenue growth with small to mid-size customers and prospects, primarily through a telesales approach. The manager in this role contributes significantly to the Company’s overall regional targets, with telesales customers representing nearly 10% of total potential revenues. Additionally, the position is ideally situated for training and developing to grow within the organization, working closely with the other Sales Managers to achieve the Company’s objectives.
Principal Responsibilities:
Uphold the Company’s Mission Statement, Quality Policy, and Values and Beliefs.
Perform work accurately and reliably with proper thoroughness according to established procedures.
Proper work ethic including being at work when scheduled, arriving to work on time, and being ready to work at the start of the work day or shift.
Inside Sales:
Plan and prioritize telesales activities for customer contacts to achieve the budgeted annual sales revenue and gross margin target, including 10-15 telephone calls per day to existing or prospective customers.
Manage product portfolio (SKUs) to achieve telesales annual revenue and gross margin target, in accordance with the Regional Sales Team business development objectives.
Develop annual sales budget to achieve the business development objectives.
Work closely with brokers or distributors to facilitate progress on commonly shared revenue goals; serve as primary contact for information requests from broker partners.
Work with customer service to deliver exceptional service for telesales customers.
Collaborate with other functional groups on business development projects.
Ensure collection of open invoices for small to mid-size customers.
Track and update customer data in appropriate databases.
Monitor market and competitive activities – communicate relevant information.
Attend technical training and selected industry events to develop knowledge of caramel and exempt colorants, food industry and sales function and to represent the Company.
Competency Requirements:
Communication:
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Customer Service:
Handles customer questions and complaints; communicates with customers; handles service problems politely and efficiently; always available for customers. Follows procedure to solve customer problems; understands Company products and services; maintains pleasant and professional image.
Sales Team Support:
Shares information with manager and team; works as part of a team; works with other departments, follows Company policies and values; balances short and long-term goals.
Sense of Urgency:
Prioritizes well; shows energy; reacts to opportunities; instills urgency in others; meets deadlines.
Skill Requirements:
BS or BA degree
1 to 2 years’ previous sales experience
Must be highly organized
Persuasion and negotiation skills
Exceptional oral and written communication skills; demonstrated interpersonal skills
Strong sense of urgency to achieve defined objectives
Demonstrated overall business understanding and capabilities
Comfort in utilizing technology tools such as databases and Microsoft Office to enable more effective business results
Previous experience in telesales helpful
Must be a “people person” with a service orientation
Ability to listen, perform needs analysis and turn problems into action.
Physical Demands:
- Extended periods of sitting/standing
- Travel 5% to support regional sales activity, as necessary
All applicants for this position must be authorized to work in the U.S. now and in the future without requiring sponsorship.
For additional information, please contact Susan Canarick, (954) 428-3888 or susanc@foodscience.com.